Refunds & Cancellation Policy

Overview

At Infra Systems Technology, we value our relationship with our clients and strive to provide high-quality services and solutions. We understand that circumstances may change, and this policy outlines the terms under which refunds and cancellations are handled.

Please read this policy in conjunction with our Terms and Conditions . In the event of any inconsistency between this policy and a specific service agreement signed with you, the terms of the specific agreement will prevail.

Refund Eligibility

We are committed to satisfying our clients' needs. Refunds are generally considered on a case-by-case basis and may be granted under the following circumstances:

  • Service Failure: If the delivered service or product significantly fails to meet the specifications outlined in the project agreement and we are unable to rectify the issue within a reasonable timeframe.
  • Duplicate Payment: If you have accidentally made a duplicate payment for the same invoice or service.
  • Pre-Service Cancellation: If you cancel a service before any work has commenced or costs have been incurred by us, subject to any administrative fees.

Cancellation Policy

We respect your right to cancel services. To cancel a service or subscription, please provide us with a written notice via email or through our support portal.

  • Project Services: For ongoing projects, cancellation requests must be made with at least 30 days' written notice (or as specified in your contract). You will be responsible for payment for all work completed up to the cancellation date.
  • Subscriptions: Recurring subscriptions may be cancelled at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be applied.

Non-Refundable Items

Please note that the following are generally non-refundable:

  • Completed milestones or phases of work that have already been approved by the client.
  • Third-party costs incurred on your behalf (e.g., software licenses, hosting fees, domain registration) that are not refundable by the provider.
  • "Change of mind" requests after a project has significantly progressed.

Processing of Refunds

Once a refund request is approved, we will initiate the refund process immediately.

  • Refunds will be processed to the original method of payment used at the time of purchase.
  • Please allow up to 14 business days for the credit to appear on your statement, depending on your bank or payment provider.

Contact Us

If you have any questions concerning our Rewards and Cancellation Policy, please contact us for assistance.